Terms of service
LAST UPDATED: 2026-10-20
These Terms & Conditions govern the use of this website and the purchase of products from Necros Fragrance (“we,” “us,” or “our”). By accessing our website and placing an order, you agree to be bound by these Terms & Conditions.
SECTION 1 - COMPANY INFORMATION
Necros Fragrance is operated by:
Business Name: Necros Fragrance
Address: Lotissement du Bois des Rois 72, Ben-Ahin, Belgium
Email: info@necrosfragrance.com
Company number BE1030424367
Registration: https://kbopub.economie.fgov.be/kbopub/toonondernemingps.html?lang=fr&ondernemingsnummer=1030424367
SECTION 2 - PRODUCTS
All perfumes are handmade in Belgium, in compliance with EU cosmetics regulations (Regulation (EC) No 1223/2009).
Products and any samples provided are for personal use only and may not be resold.
Product images are for illustration purposes only. We cannot guarantee that device displays accurately represent colors.
As products are handcrafted, slight variations in materials, colour, or finishes may occur.
You must be at least 18 years old to purchase from this site.
SECTION 3 - ORDERS & CONTRACT FORMATION
Upon placing an order, you will receive an email acknowledging receipt and providing an order number.
The contract between you and Necros is formed only when you receive a Dispatch Confirmation email.
If we cannot fulfil your order after acknowledgment, we will contact you via email or telephone.
We reserve the right to reject a
ny order at any time, including if items are out of stock, if pricing errors occur, if payment authorization fails, or in cases of suspected fraudulent/suspicious activity.
A product becomes your responsibility upon delivery to the provided address. Ownership passes to you once full payment is received.
SECTION 3.1 - RESPONSIBLE ORDERING AND MISUSE OF THE SYSTEM
Please place orders only where you genuinely intend to purchase the products. Processing orders and refunds creates administrative work and payment-processing costs for our small business.
Necros Fragrance reserves the right, where permitted by applicable law, to decline future orders before a contract is concluded where there is documented evidence of fraud or deliberate misuse of our ordering system, including orders placed with the intention of disrupting our operations. Any restriction will be assessed individually and will be proportionate to the circumstances.
Any restriction on future orders will not affect our obligations concerning existing contracts or refunds already owed.
SECTION 4 - PRE-ORDERS
Items that are sold out, awaiting production or awaiting raw materials may be offered for pre-order. Payment is required in full when placing the order.
The expected delivery period is displayed before purchase and confirmed with your order. If a delay occurs, we will inform you promptly and provide an updated estimate. Your statutory rights concerning delayed delivery or non-delivery remain unaffected.
The price of a pre-order is the price accepted at checkout. Later discounts, promotional codes or price reductions do not apply retrospectively. Necros does not offer price adjustments solely because a later promotion becomes available.
Unless expressly stated otherwise, pre-order products are excluded from discount codes and promotional offers.
Necros does not offer discretionary cancellations or changes solely to take advantage of a later promotion. This does not restrict statutory withdrawal rights, refund rights or remedies for defective goods, delayed delivery or non-delivery.
SECTION 5 - GIFT CARDS, VOUCHERS & GOODWILL CREDITS
5.1 Personal use and non-transferability
Purchased gift cards, discovery-set vouchers and goodwill credits are personal to their designated recipient. They may not be resold, assigned, shared for another person’s use or transferred, including with a resold product. Transfers required by law remain permitted.
Gift purchasers may designate one recipient before issue. Possession of a card or code alone does not establish entitlement to redeem it.
5.2 Purchased gift cards
Gift cards are issued electronically in euros upon payment and acceptance, confirmed by the issuance email. They are valid for one year from delivery, subject to any longer legally required period. Validity is disclosed before purchase and expiry confirmed on delivery.
Cards must be redeemed in full in one order on the Necros Fragrance website. The eligible total after discounts must equal or exceed their value; otherwise redemption is declined and the card remains unused. Any shortfall must be paid separately.
Cards may pay for eligible discounted purchases but cannot purchase other gift cards. No maintenance fees apply. Cash redemption is unavailable except where legally required.
5.3 Discovery-set vouchers
The €30 discovery-set voucher is reserved for the original purchaser or a gift recipient designated before issue. Reselling the discovery set does not transfer the voucher.
It is valid for 12 months from delivery, subject to mandatory law, and redeemable once towards one eligible full-price 30 ml bottle. It cannot be combined with other promotional discounts, exchanged for cash or used to purchase gift cards. Unused promotional value does not carry forward. These restrictions are disclosed before purchase.
5.4 Goodwill credits
Discretionary goodwill credits are reserved for the customer named in Necros’s offer. Their value, validity and usage restrictions are communicated before acceptance. They do not replace statutory refunds or remedies; settlement credits remain subject to the agreed settlement and mandatory law.
5.5 Verification and misuse
Keep codes secure and report loss or misuse to info@necrosfragrance.com. Necros may reasonably verify entitlement, refuse unauthorised redemption and temporarily suspend suspicious transactions while promptly investigating.
Suspected misuse does not automatically forfeit legitimate value. Verified unused entitlements may be reissued to the same recipient, with validity extended for any investigation-related suspension. Necros’s mandatory liabilities remain unaffected.
5.6 Withdrawal and refunds
Consumers purchasing gift cards online may withdraw within 14 calendar days after the day the contract is concluded, or any longer statutory period, by sending an unequivocal statement to info@necrosfragrance.com.
Unused cards will be cancelled and refunded within 14 calendar days of notification using the original payment method, unless otherwise expressly agreed without cost. Delivery or redemption does not automatically waive statutory rights.
Merchandise purchases retain their statutory rights. Refunds normally restore gift-card payments to credit for the same recipient and other payments to their original method. Refund credit allows partial redemption and remains valid until the later of the original expiry or 12 months after reissue, subject to mandatory law.
The conditions disclosed at purchase or agreed at issue apply. Later changes cannot retrospectively reduce existing rights. This section prevails over conflicting provisions elsewhere in these terms, without limiting mandatory consumer rights.
SECTION 6 - PROCESSING & DISPATCH
Orders are crafted and prepared during the week and shipped twice weekly.
Current estimated processing times are displayed on our website and in your order confirmation email.
Processing and dispatch times are estimates only. Delays do not entitle customers to cancellation unless covered under EU withdrawal rights.
You will receive a dispatch email with tracking details once your order ships.
SECTION 7 - ORDER MODIFICATIONS & CANCELLATIONS
If you wish to modify an order, please contact us immediately. We will advise if changes are possible and any impact on price or delivery.
We reserve the right to cancel any order for reasons including:
Items unavailable
Payment processing issues
Invalid shipping address
Suspected fraud
Duplicate orders
Excessive purchase limits
Abusive or hostile customer behaviour
Customers will be notified by email if an order is cancelled, and any payment refunded.
SECTION 8 - ORDER FINALITY & CANCELLATIONS
Once order processing or crafting has begun, cancellation is no longer possible. If shipping has already been initiated, shipping costs are non-refundable.
All products are handcrafted to order. Once crafting begins, orders are final and cannot be cancelled.
We do not accept returns or exchanges for reasons of preference or dissatisfaction with a scent.
For hygiene and quality reasons, opened or used products cannot be returned under any circumstances.
If cancellation is requested before crafting begins, we may accommodate at our discretion. Cancellation fees may apply to cover processing and admin costs.
CUSTOMS DUTIES, IMPORT TAXES AND REFUSED SHIPMENTS:
For orders shipped outside the European Union, the customer is solely responsible for any customs duties, import taxes, brokerage fees, clearance charges, or other additional costs imposed by the destination country. Necros Fragrance has no control over these charges and accepts no responsibility for them. These amounts are not included in the product price or shipping fee unless expressly stated otherwise.
If the customer refuses to pay customs charges or refuses delivery of the parcel, Necros Fragrance shall not be held responsible for the consequences of such refusal. Any refund may only be considered once the parcel has been successfully returned to us in its original condition. In such case, Necros Fragrance reserves the right to deduct all shipping costs, return costs, customs charges, carrier fees, administrative fees, and any other expenses incurred as a result of the refused shipment.
If the parcel is abandoned, destroyed, or not returned to Necros Fragrance by the carrier or customs authorities, no refund shall be due.
Nothing in this clause limits any mandatory consumer rights applicable under the law.
SECTION 9 - RIGHT OF WITHDRAWAL (EU CONSUMERS)
Under EU law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
Exceptions:
Due to hygiene and safety, opened or used perfumes cannot be returned.
Discovery Sets are non-returnable.
To exercise withdrawal rights, contact us within 14 days by email.
SECTION 10 - SHIPPING
We ship within Belgium, the EU, and internationally where regulations allow.
Delivery times: 2–5 days within Belgium, 5–10 days within EU, up to 20 days internationally.
Shipping costs are displayed at checkout.
Risk transfers to the customer once delivery is confirmed by courier tracking.
Customers must provide a complete and accurate delivery address, including the house number. If a parcel is returned solely because the address supplied by the customer was incorrect or incomplete, any requested reshipment will be at the customer’s expense, even if the original order qualified for free shipping.
Charges will be limited to the actual, reasonable cost of reshipping and communicated for approval and payment before dispatch. This does not apply to errors by Necros Fragrance or its appointed carrier and does not affect mandatory consumer rights.
SECTION 11 - LIABILITY
Necros is not liable for allergic reactions, skin sensitivities, or misuse.
All ingredients are listed in INCI format; customers are responsible for reviewing allergens.
Liability is limited to the value of the purchased product.
SECTION 12 - GOVERNING LAW & JURISDICTION
These Terms are governed by Belgian law and applicable EU legislation. Any disputes shall be resolved by the competent courts of Belgium.
SECTION 13 - CONTACT
For any questions regarding these Terms & Conditions, please contact:
Lotissement du Bois des Rois 72, Ben-Ahin, Belgium